FAQ

Frequently Asked Questions (FAQ)

1. What makes Clayford Design unique?

Clayford Design stands apart through its commitment to exceptional craftsmanship, premium materials, and timeless design. Each piece is created with meticulous attention to detail by skilled artisans who bring decades of experience in luxury menswear. We prioritize quality, comfort, and style, ensuring each item meets our exacting standards of sophistication and exclusivity.

2. How do I know which size to choose?

We offer a detailed sizing guide for each product on our website to help you find the perfect fit. If you need assistance, our customer support team is happy to guide you or answer specific questions about sizing. For a truly tailored experience, we also offer custom sizing options on select pieces.

3. Can I place a custom order?

Yes, we are pleased to offer custom orders on select items. Custom pieces are tailored to your specifications and take approximately 3-4 weeks to complete. If you’re interested in creating a custom piece, please reach out to our customer service team to get started.

4. What is the estimated delivery time for my order?

For standard items, we typically process and ship orders within 1-2 business days. Delivery times vary by location, but you will receive a tracking number once your order ships. Custom orders require additional time (3-4 weeks) for handcrafting and personalization.

5. Do you offer express shipping?

Yes, we offer express shipping options at checkout for an additional fee. This ensures expedited delivery for those who wish to receive their items sooner. If you require any assistance with express shipping, our customer support team is available to help.

6. What is your return policy?

We want you to be completely satisfied with your purchase. We accept returns on unworn, undamaged items with original tags intact within 30 days of delivery. Return shipping is complimentary. Please note that custom orders are non-refundable due to their personalized nature.

7. How do I initiate a return?

To initiate a return, please contact our customer service team with your order number. We will provide you with a prepaid return label and instructions. Once we receive the item and it passes inspection, your refund will be processed to your original payment method within 5-7 business days.

8. How should I care for my Clayford Design piece?

Each item includes specific care instructions to ensure its longevity and beauty. We recommend professional leather or fur cleaning for our luxury outerwear. To maintain color and texture, store items in a cool, dry place away from direct sunlight. Please refer to the care section on each product page for more details.

9. Do you offer gift wrapping or special packaging?

Absolutely. Each Clayford Design item is delivered in our signature packaging, designed to provide a premium unboxing experience. If you’d like to add a personal note or gift wrap, please contact us after placing your order, and we’ll be happy to assist.

10. How can I contact your customer service team?

Our customer service team is here to ensure your experience with Clayford Design is exceptional. You can reach us via email at ClayfordDesign@gmail.com or by phone at (484) 686-8991. We’re available Monday through Friday, 9 AM to 6 PM (EST).