SHIPPING & RETURNS
Shipping & Returns
Shipping
At Clayford Reid Designs , we believe luxury should be experienced from the moment you make your purchase. That’s why we offer complimentary, secure worldwide shipping on all orders. Each item is meticulously packaged to arrive in pristine condition, encased in our signature packaging for a truly premium unboxing experience.
- Processing Time: Orders are crafted and prepared with the utmost care. Please allow 1-2 business days for standard order processing.
- Custom Orders: For custom pieces made to your unique specifications, please allow an additional 3-4 weeks for handcrafting and customization. Each custom order is meticulously crafted to ensure perfection in every detail.
- Delivery Time: Shipping times may vary by location. Once shipped, you will receive a tracking number for convenient order tracking.
- Express Shipping: If you require expedited service, we offer express shipping options. Select this at checkout for an additional fee.
Returns
We want you to be completely satisfied with your purchase. If for any reason you are not, our return process is simple and seamless:
- 30-Day Return Policy: We accept returns on unworn, undamaged items with original tags intact within 30 days of delivery.
- Custom Orders: Due to their personalized nature, custom orders are non-refundable. However, we are happy to work with you to ensure your satisfaction.
- Complimentary Return Shipping: For eligible returns, return shipping is on us. Simply contact our customer service team to initiate your return.
- Refund Process: Once received, your return will be inspected. Eligible refunds will be processed to your original payment method within 5-7 business days.
If you have any questions or need assistance, please don’t hesitate to contact our customer service team. We are here to ensure your [Brand Name] experience is nothing less than extraordinary.